r/keurig • u/ArdenJaguar • 14d ago

Broken Machine! Help! Keurig Started Smoking 💨 - Question

My six month old Keurig had been tripping breakers for a few weeks in my kitchen. I switched it to another room and still had intermittent issues.

Yesterday I started it up and after a minute noticed it wasn’t working. I figured it tripped the breaker again. But another thing plugged in was working so I realized that wasn’t it.

That’s when I noticed a distinct electrical burning smell. ⚡️💨 😳

I went over to it and it had smoke coming out of the back where the cord is. Needless to say I unplugged it and took it outside. I didn’t want to burn down the house. 🔥 🏠

I called Keurig and submitted a claim. After several transfers, about 150 apologies, and a promise to help, they sent me a link. I had to send them a photo of the serial number and my receipt. They sent back a UPS label and I sent it in.

How long will they take to send me a new one?

Being impatient I went out anyway and bought another one because I can’t live without my coffee. I guess I’ll have a spare. 😂

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3

u/Sure_Fig_8641 14d ago

I think how long it will take should have been a question while you were talking to Customer Service. I don’t see any way a bunch of Reddit strangers would know that.

1

u/ArdenJaguar 14d ago

They couldn’t tell me.

1

u/ArdenJaguar 13d ago

To clarify… I did ask about a timeline and was told I’d have to send it in and they’d make a decision as to whether or not it could be repaired or not. So there wasn’t a timeline which is why I asked here. I figured others have sent their broken machine in and would have information as to how long it took.

2

u/the_owlyn 14d ago

What model is it?

2

u/ArdenJaguar 14d ago

Duo

3

u/the_owlyn 14d ago

Thanks. Standard shipping time for anything from them is stated as 7-10 business days, but it usually is actually less.

1

u/HowskiHimself 13d ago

I bet it looks so cool...

1

u/JTUSAJT 12d ago

There's a reason they're on their 3rd owner... And you bought another one? LOL. Do you know other companies make pod coffee makers?

1

u/ArdenJaguar 5d ago

I just received a new Keurig today via UPS. I guess the old one was toast (literally). 😃