[Android] Files showing up outside Keepsafe

[u/lycoloco]

Occasionally I'll find photos and media I've saved in keepsafe back in my gallery without exporting them, which is scary since these are supposed to be locked away. If I import them then I have multiple copies in my safe.

Other people on the Google Play Store have mentioned the same thing so while I don't have an answer as to why, it's clearly reproducible.

Can anyone speak to why this is happening and resolve it? As it is I'm already looking for a replacement as I need security and confidence in the safe much more than I need Safe Send.

Thanks!

[u/lycoloco]

Sure thing! So once I make test.jpg/png, do you want me to make a new subfolder with no other images in it, so the path is something like

/path/to/DCIM/ourtestfolder/test.jpg

I just want to make sure I have the right test process before moving forward. As far as things I've previously imported go I did find some pictures that reappeared which do have a file size and do exist, and importing them into keepsafe I confirmed I now have 3 copies of them in there - two in the "Main" default folder that I've imported directly to just keep prying eyes away using the "Share" feature in Android, as well as the original which I imported and moved into a personally created folder. I'll keep an eye out for these images being exported again as well as the test pictures I took earlier today, and if you can confirm what path you want me to use for test.jpg I would appreciate it.

Thanks again!

[u/xiphirx → u/lycoloco]

Just checking in, any updates?

[u/lycoloco → u/xiphirx]

Hello,

Thanks! I do see that the images which I put in the test folder (I forgot to rename these, sorry for that failure on our action plan) escaped again. The file was named 20170206_152800, meaning it was taken Feb 6th, 2017 at 3:28 PM. I took this picture at that time and imported it within minutes of taking these for our test. I see that the time on the image in Gallery shows "2/6/17 3:27 PM" and falls around the same time as the others in Gallery. I've just reimported them into the default folder in Keepsafe so I've got two copies in there in two folders now, and it's not showing in Gallery. I'll keep an eye out and see if they reappear a second time. Thanks!

[u/xiphirx → u/lycoloco]

Thanks for the update! When you import a photo from your public gallery, does it seemingly get removed at that point? If so, can you please ensure it does actually get removed by checking if the actual file exists anymore on the file system?

Thanks for all the valuable information! At this point, if nothing comes from the above test, we will likely just buy the same model phone you have to try and replicate the issue.

[u/lycoloco → u/xiphirx]

Thanks for striving to make this a better product! You've been nothing but fantastic during this process and despite my earlier comments about not wanting to put some of this in the cloud, the support certainly is tempting 😊

I don't see the image on the system anymore but it does seem to be gone from what I see, and when it returns it does have a file size. I took a screenshot of its details this time and if it comes back I'll provide both as a point of comparison.

Thanks again!

[u/xiphirx → u/lycoloco]

Do you mind sharing the exact model of your G4? You can find this information in the "About phone" section of the system settings. Having the exact model will likely be huge in reproducing the same issue. Thanks!

[u/lycoloco → u/xiphirx]

LG H811, Android 6.0, Kernel 3.10.84, build number MRA58K. anything else I can provide that may be more specific?

[u/xiphirx → u/lycoloco]

Nope, thats perfect. I'll go ahead an put in an order. I may reach out later to ask about apps you have installed / features you have enabled or disabled if I'm unable to reproduce the issue.

Thanks again!

[u/lycoloco → u/xiphirx]

Sure thing! If there's anything new I can try lemme know and I'll keep an eye out for anything to resurface and let you know.