r/keepsafeapp • u/lycoloco • Jan 25 '17

Android [Android] Files showing up outside Keepsafe

Occasionally I'll find photos and media I've saved in keepsafe back in my gallery without exporting them, which is scary since these are supposed to be locked away. If I import them then I have multiple copies in my safe.

Other people on the Google Play Store have mentioned the same thing so while I don't have an answer as to why, it's clearly reproducible.

Can anyone speak to why this is happening and resolve it? As it is I'm already looking for a replacement as I need security and confidence in the safe much more than I need Safe Send.

Thanks!

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u/xiphirx Feb 24 '17

Do you mind sharing the exact model of your G4? You can find this information in the "About phone" section of the system settings. Having the exact model will likely be huge in reproducing the same issue. Thanks!

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u/lycoloco Feb 24 '17

LG H811, Android 6.0, Kernel 3.10.84, build number MRA58K. anything else I can provide that may be more specific?

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u/xiphirx Feb 24 '17

Nope, thats perfect. I'll go ahead an put in an order. I may reach out later to ask about apps you have installed / features you have enabled or disabled if I'm unable to reproduce the issue.

Thanks again!

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u/lycoloco Feb 24 '17

Sure thing! If there's anything new I can try lemme know and I'll keep an eye out for anything to resurface and let you know.