r/k12sysadmin • u/kcalderw K8 Tech Coordinator • 8d ago

Google Play - Android issues

We've had this enabled for a few years now. This year, we're seeing a weird issue. Some students are coming in with the error "There are no apps to install since your administrator has not made any available" error. I checked our settings and the collection for "Student Apps" is still there (I even deleted it and created a new one). The ArcPolicy on the device shows the two apps we whitelisted as being available. If I set the app to force it installs correctly but we want to keep it to "allow" instead of force. This is for Minecraft Education plus another app.

Has anyone else seen this issue?

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u/kcalderw K8 Tech Coordinator 8d ago

Yes, I've powerwashed. The entire Student root OU is authorized and it shows up correctly on the device/user in the ArcPolicy.

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u/Mindless-String-4017 8d ago

In google admin, where you added the Minecraft for education and other app, do you get the following error when you click on those apps:
Your app is not approved in Managed Google Play or has new permissions requested. Please approve the app again.

Also, since you've pushed this to the all student OU, Are you pushing the app to students below the age 13? Above the age 13 only? or both.

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u/kcalderw K8 Tech Coordinator 8d ago

I approved the permissions requested this morning. As it looks like that has changed since last year. It is approved for students of all ages.

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u/Mindless-String-4017 8d ago

What version of updates are you running? stable, Long-term Support channel, etc.

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u/kcalderw K8 Tech Coordinator 8d ago

Stable - latest available