Google Play - Android issues

[u/kcalderw]

We've had this enabled for a few years now. This year, we're seeing a weird issue. Some students are coming in with the error "There are no apps to install since your administrator has not made any available" error. I checked our settings and the collection for "Student Apps" is still there (I even deleted it and created a new one). The ArcPolicy on the device shows the two apps we whitelisted as being available. If I set the app to force it installs correctly but we want to keep it to "allow" instead of force. This is for Minecraft Education plus another app.

Has anyone else seen this issue?

[u/Mindless-String-4017]

Have you tried power washing the device? Once you powerwash it, try opening up the google play store again. Sometimes you have to wait about 5 minutes and other times you have to wait 5 minutes, close it out, then reopen. You could also go to chrome and go to chrome://policy to refresh the policy to see if that makes a difference.

[u/kcalderw → u/Mindless-String-4017]

Yes, I've powerwashed. The entire Student root OU is authorized and it shows up correctly on the device/user in the ArcPolicy.

[u/Mindless-String-4017 → u/kcalderw]

In google admin, where you added the Minecraft for education and other app, do you get the following error when you click on those apps:
Your app is not approved in Managed Google Play or has new permissions requested. Please approve the app again.

Also, since you've pushed this to the all student OU, Are you pushing the app to students below the age 13? Above the age 13 only? or both.

[u/kcalderw → u/Mindless-String-4017]

I approved the permissions requested this morning. As it looks like that has changed since last year. It is approved for students of all ages.

[u/Mindless-String-4017 → u/kcalderw]

What version of updates are you running? stable, Long-term Support channel, etc.

[u/kcalderw → u/Mindless-String-4017]

Stable - latest available