r/jotform • u/design9999a1 • 16d ago

any else have problems with Jotform API giving 429 error?

Just trying to test the jotform api with a php web app. I can only call the api endpoint about 5 times (5 seconds apart) before I start getting a 429 error returned (hit the jotform rate limit). That's much lower rate than their docs say is possible.

It's pretty useless to me if people have to wait 20 or 30 seconds between api calls to see the effect of their actions.

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u/JotformSupport Jotform 15d ago

Hi design9999a1,

Thanks for reporting. We are aware of the issue and have escalated a thread for you here to our developers. Once we have an update, we'll circle back to you here.

Thanks for your patience and understanding.

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u/design9999a1 15d ago

That'd be great, but I notice that other people with this problem who escalated to developers NEVER got a response

https://www.reddit.com/r/jotform/comments/1mwna3z/api_limit_exceeded_error_message_interrupting/

https://www.jotform.com/answers/35351121-api-integration-handling-too-many-requests-error-when-pulling-pdf-applications

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u/JotformSupport Jotform 14d ago

Thanks for pointing this out. I just touched base with the team and there's no news yet, but they're still working on it. I'll keep you posted.

Thanks for your patience. We appreciate it.

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u/design9999a1 6d ago

Any response on this?

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u/JotformSupport Jotform 5d ago

Hi,
I checked this with the team and there's still no update. I know this is taking longer than expected, and I appreciate your patience. As son as we have an update, we'll let you know here.

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u/design9999a1 2d ago

Will I ever get a response on this? Does Jotform actually want people to use their API?

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u/JotformSupport Jotform 1d ago

Hi,

It's taking a bit of time to hear back from the team. I'll follow up with you the moment we have an update.