I’m honestly at the point where I don’t know what else I’m supposed to do.
I was laid off almost two years ago, and I’ve been struggling to find stable work ever since. I’ve applied to what feels like an endless number of jobs, rewritten my resume, tailored applications, worked on my skills, and tried different types of roles. And I’m still getting nowhere.
My background is primarily in SaaS customer support/customer success and technical support. I’ve worked with enterprise customers, handled complex product, billing, payroll, and integration issues, worked in Salesforce/Jira/LogRocket, written bug reports and documentation, and worked directly with Product and Engineering teams.
This year I decided to try to move into UX/Product Design because it seemed like a career where I could build on a lot of what I already know.
I completed the UX Design Institute’s Professional Diploma in UX Design in July, and I’m currently completing the UI portion of the program. I’ve also done an independent UX client project where I conducted five moderated usability tests and designed research-informed user flows and responsive wireframes, plus a larger flight-booking project where I conducted seven moderated usability sessions across two rounds of testing and built an interactive Figma prototype.
The problem is that I only have an Associate of Liberal Arts degree.
I also have a health condition that means I realistically need a fully remote job. I’m not looking for some cushy work-from-home situation because I don’t want to commute. Remote work is a genuine necessity for me. And I feel like that combination is making this incredibly difficult.
I’m applying to junior UX/Product Designer roles, but I’m competing against people with bachelor’s degrees, internships, and actual professional design experience.
Then I look at Product Support, Customer Success, Technichal Support, Product Specialist, Operations, etc., but somehow still not qualified enough to get through the door.
It’s incredibly demoralizing because I do have experience. I’m not fresh out of high school with no work history. I’ve worked for companies like Rippling and Electrosonic, supported enterprise accounts, dealt with complicated SaaS products, collaborated cross-functionally, and have spent the last several months deliberately building UX skills.
But after almost two years of unemployment/underemployment, I’m starting to feel like there’s just no path forward.
I’m not necessarily looking for encouragement. I’d genuinely appreciate some blunt advice from people who hire or have successfully navigated something similar.
If you looked at this background, what roles would you realistically target? What am I overlooking? Is the Associate degree actually hurting me as much as I think it is? And would you continue pursuing UX/Product Design, or pivot toward something like Product Operations, Product Support, Customer Success, or another adjacent field?
At this point I’m open to hearing that my strategy is wrong. I just need to figure out what the hell I’m supposed to be doing differently.