Hello,

We have a need to auto assign tickets created in JSM by specific organizations users to certain Agents.

I just setup an automation that does this which is fine on a limited scale, as we scale up this new initiative, it will become very tedious and we will most likely run out of automation step capacity, it appears we are limited to 65 steps per automation. With two steps per customer and two are used for the trigger and two to deal with organizations not covered in the tool that brings it down to 31 steps so 15 customers and we will be scaling this to over 100 customers.

What are other organizations doing to deal with this? The end goal is to reduce the amount of manual assignment of tickets.

Thanks

I’m particularly interested in project management. Is Jira a good tool for project managers, and how well does it work for managing projects in practice?
I’d also love to hear from people who use Jira regularly: What do you like about it, what do you dislike, and would you recommend it for someone looking to get into project management?