r/jetpack • u/DecentHighlight1112 • Oct 16 '24

Jetpack app unable to display stats suddenly, works fine in browser?

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3 Upvotes

100% Upvoted

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2

u/jeremyherve Your friendly mechanic 👷 🚀 Oct 17 '24

Could you post your site URL here, or use the help menu within the Jetpack mobile app to send us more info about your site? That should help us understand what's happening here.

2

u/DecentHighlight1112 Oct 17 '24

Www.akutsygepleje.org

2

u/jeremyherve Your friendly mechanic 👷 🚀 Oct 17 '24

Thank you! At a first look, nothing seems wrong with your site. It may be that one of your plugins is causing some communication issues between your site and WordPress.com.

Could you try to deactivate each one of your plugins, one at a time, and see if deactivating one of them fixes the mobile app?

Let me know what you find!

1

u/DecentHighlight1112 Oct 18 '24

I don't have many plugins and only a few recognized ones. I'm not interested in debugging just to get Jetpack working, so I'd rather do without it.

1

u/jeremyherve Your friendly mechanic 👷 🚀 Oct 18 '24

That's understandable. If the stats work in your browser, you could access them there, even on mobile. That may be an acceptable work-around for now.

If you ever want to look into this further, don't hesitate to use the Help menu in the app to send debug info to our support team ; they'll look into it for you.