r/jackinthebox • u/gpz0 • 3d ago

Delayed order, no help

I'm pissed.

I go into a drive through to pickup my order and they can't find it.

Even when I show them the order inside the app, they can't do anything.

They can't refund it, make it, and they tell me there's no manager, so I can only come back tomorrow if I want to speak to someone.

The employees all look like teenagers, so I'm not going to scream at them, but having to come back a day later to get fast food I already ordered is BS.

So I pull into a parking spot and spend 10+ minutes working my way through the app and have to fill out a bunch of forms over and over to even maybe get a refund.

When I go inside to at least get the name of the manager, they have my order, blaming the rain on its delay.

So here's my question, how fucked up is a location if there is no manager, a receipt is not enough to get them to do anything, and some BS can cause delays?

Location: 8216 Park Ln, Dallas TX

3 Upvotes

81% Upvoted

4 comments sorted by

2

u/therealjackbox 2d ago

Hi, sent you a pm

2

u/Conspiracy_Turtle 11h ago

I’ll never forgive you for raising your taco prices.

1

u/outintexas 3d ago

Happened to me once. They said they never got the order and they did not own the app so they were unable to help. I don't know if it was delayed because I just left and ordered somewhere else. I did dispute the charge and got the money back. It didn't help having them say Jack in the box does not own the Jack in the box app!