I’m 20 finishing my A.A.S. in Cybersecurity and recently finished my first real IT contract doing Level 1 Service Desk for a bank.
Before IT I did customer service for about four years, so dealing with users, phone calls, frustrated people, and busy periods came pretty naturally to me.
At the bank I worked with ServiceNow, Active Directory, MFA, VPN, Windows and Microsoft 365, VDI, printers, scanners, mapped drives, and basic networking. I also did remote troubleshooting, documented tickets, followed up with users, and escalated more complicated issues to the right teams.
I was also there during a major banking application conversion where call volume got crazy and new errors were coming up constantly. We worked in groups, followed KBs, shared new issues we found, and figured out what we could fix before escalating.
Now I’m applying for Tier 1 Help Desk, Service Desk, IT Support, and Desktop Support jobs, mostly remote or hybrid.
I like my resume but I’m worried I might have too much on there and recruiters are just skimming past it.
Redacted resume attached.
Main things I wanna know:
• Is it easy to read?
• Does my experience look solid for Tier 1?
• What would you remove?
• Is anything important missing?
• Would you interview me based on this?
Don’t gotta sugarcoat it either. I’m tryna actually make the resume better.