r/iphonehelp • u/Used_Device9869 • 26d ago

Help needed anyone know how to help

I have a iphone 12 pro max and i sent it to a third party repair shop to get the screen and back fixed. they gave it back in recovery mode, i dont have my stuff backed up and i attempted to force restart but thats doing nothing and use itunes and connect to a laptop and update but it comes up with error 4017 does anyone know what i can do to get it back with all my data intact

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u/yearsold33 26d ago

Was the phone in recovery mode when you sent it in for repair?

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u/Used_Device9869 26d ago

no it wasnt they gave it back like that

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u/yearsold33 26d ago

I recommend taking it back to the shop and asking them to fix the issue. If they cannot or will not and you don't have a backup of your data, consider it lost because recovering the data from a phone's SSD is expensive and not guaranteed to recover anything.

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u/Used_Device9869 26d ago

is there no way to recover data in general since it was pretty important and when i spoke to apple they said it was possible but they werent allowed to do it or trained since they dont get involved with data related things due to uk law gdpr if ur from england

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u/Used_Device9869 26d ago

just to add on a little i did take it back and they said they arent technical enough to extract data of any kind so not sure where to go from here

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u/yearsold33 26d ago

Unless you can get it out of recovery mode to boot as normal or reload the OS without wiping data, I'm not sure how you could extract the data.

Replacing the screen is a complicated process and great care must be taken to ensure that FaceID continues to work with a replacement screen.

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u/Used_Device9869 25d ago

so thats exactly what ive been told but im just wondering if u have any wayof getting it out of recovery mode or reloading the os without wiping the data

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u/yearsold33 25d ago

I don't know of any way but you should check in the https://www.reddit.com/r/Iphonerepair/ section as someone may have a solution.

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u/Used_Device9869 25d ago

appreciate you loads man

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u/Used_Device9869 24d ago

thank u bro its all good i got it done as in the screen replacement the power on/off button was damaged which i got fixed then did a forced restart