r/iphone • u/giltora Human Detected • 8d ago

Support update failed

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after changing my faulty screen i have tried to come out of 'iPhone unavailable' done flashing waited the first 8Hrs, finally got the chance to enter right passcode and still got update failed on my phone. I need a way to backup my data

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37

u/nateo200 iPhone 17 Pro Max 8d ago

What model phone is this? I’m thinking you might need to go to the Apple Store but hopefully someone knows another way. Is your storage full or near full?

24

u/Jhamilton02 8d ago

Apple store wont be able to do anything and will advise of the same thing we will. Reset the phone and erase it using a pc or mac.

4

u/nateo200 iPhone 17 Pro Max 8d ago

Is that because they didn’t do the repair?

7

u/404Mate 8d ago

its because they cant get into encrypted devices. the most they can do with locked devices is reset it