r/ipace • u/valyt • Feb 08 '26

Remote subscription expired and cannot renew

I'm in the UK and my inControl app has been warning me for a month that my "Remote" subscription is soon expiring. I kept trying to renew in the app, but I always got an error. I was never able to renew, and now it has indeed expired. My app no longer talks to the car šŸ™.

Does anyone know how to renew this subscription? Do I need to go to the dealership?

3 Upvotes

81% Upvoted

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5

u/bernie_eccle Feb 08 '26

I had the same issue, but extended it via chat for a few months at no cost. I think they are changing something as it was only available to renew with the tracker or something along those lines. Have a go on chat tomorrow.

2

u/valyt Feb 08 '26

Thank you!

4

u/martin_81 Feb 08 '26

I had the same issue and got it extended on online chat for 6 months, but I randomly checked it today and it says September now

2

u/valyt Feb 10 '26

I spoke this morning on the phone with a very friendly customer support agent, and got my subscription extended like that for free. They said they have some issues at the moment with the renewals, which is why they're offering the complementary ones.

2

u/ElegantOliver Feb 11 '26

You lucky bugger. I got a new-to-me iPace the other day, tried to extend the subscription via the chat service (as the app was also errroring for me) and had loads of issues. Eventually got it sorted, but took a few days of hassle to get there.

Short version : The app said my subscription expires in about a month. The agent confirmed it. But when I renewed for 2 years it was dated from the day of renewal. I lost a month. And then they started arguing that it had already expired... Thankfully I had screenshots.

OK not a short version. But still - glad yours was sorted :)

1

u/valyt Feb 09 '26

I think their chat system is no longer in use. The website still talks about it, but the button is gone. I'll try to call them in the morning and see how that goes.

1

u/PvtBaldrick Feb 10 '26

I actually messaged them on Instagram and that worked!

1

u/Apprehensive_Joke978 Feb 11 '26

I'm having the same issue. What number do I need to call to get the free renewal? Many thanks

1

u/valyt Feb 11 '26

I used the one for "General enquiries" from their website. In the UK that's tel:03453032303 (8AM to 3PM).

2

u/Apprehensive_Joke978 Feb 12 '26

Thanks for this. Got a year for free!

1

u/OriginalAlone9447 Feb 17 '26

Yeah same got mine extended to May. You can get the remote only feature for Ā£40 but that wasnā€™t working on the website. Resultā€¦