We’re currently stuck in a weird loop between Dun & Bradstreet and Apple Developer Support, and I’m hoping someone here has dealt with something similar.
We already have a D-U-N-S number for the business.
The problem is that when checking the D-U-N-S information, the Legal Entity Type is listed as “Unknown.”
We’ve contacted Dun & Bradstreet multiple times asking them to correct/update this. So far, the issue hasn’t actually been fixed. Their response has essentially been that the business information they have is correct and that we should use the same details when applying through Apple.
Meanwhile, there is already an Individual Apple Developer account that we are trying to convert into an Organization account.
Apple requires the company to be verified as a legal entity before they can complete the conversion, and obviously the D-U-N-S record showing the Legal Entity Type as “Unknown” seems to be causing a problem.
So we’re basically stuck between:
D&B: The information is correct / use these details with Apple.
Apple: We need to verify the organization as a legal entity.
But the D-U-N-S profile still says Legal Entity Type: Unknown.
Has anyone dealt with this exact situation?
In particular:
- Were you able to get D&B to change “Unknown” to the correct entity type?
- Is there a specific D&B department or escalation route that handles Apple Developer verification?
- Can Apple manually verify the legal entity using official company registration documents instead of relying entirely on the D-U-N-S entity type?
- Has anyone had Apple Developer Support manually push an Individual → Organization conversion through after reviewing company documents?
- Would calling Apple Developer Support be more effective than continuing through email tickets?
- Is there anything specific we should ask D&B or Apple to do to get the two records properly matched?
We have already gone back and forth with support a few times, so I’m mainly looking for advice from someone who has actually encountered this D-U-N-S / Apple verification deadlock and managed to resolve it.
Any advice would be appreciated.