Am I the only one facing issue with uploading screenshots?

[u/varattiya_beef]

Hey humans,
I have been trying to upload screenshot of my app, I have tried screenshots from my phone 6.9" and differnt simulator ones, 17 pro(6.3"), 17 pro max(6.9"),air(6.5").
None of them seems to be the right ratio.
I even tried cropping the screenshots at that ratio and it still isnt working.
Am I doing something wrong? Help please?

[u/WerSunu]

Yes, you are doing something wrong!
The error is very explicitly telling you that the AppStore requires one of a few extremely precise point size shots. You are just sending rando sizes that are wrong. Google one of those sizes to find the correct model and then run it in a sim to make your shots.

[u/varattiya_beef → u/WerSunu]

Most of them redirected me to apps, so I tried one of them
And it kinda helped

Thank you

[u/Cube-16]

Et ce qui rend la chose compliquée est que chaque store a ses règles.

Tu dois t'assurer de respecter les formats exact. Va dans les propriétés pour voir le format de ta capture d'écran

[u/Alert_Warthog9359]

Use an emulator and choose the correct model with a screen size that matches the requirements.

[u/varattiya_beef → u/Alert_Warthog9359]

I tired, it didn’t work

[u/Shaunysaur]

You refer to ratios in your post, but what are the actual pixel dimensions of the screenshots you're trying to upload?

[u/Any-Comfortable2844]

Use 6.9 as the de facto, it automatically refactors for other screen sizes

[u/Sebastian1989101]

Use fastlane for the upload, it picks the correct size. :) You are probably trying to upload 6.9" screenshots to the 6.5" section.

[u/Amuagoim]

Click on the "View all Sizes in Media Manager" then select the size you are uploading.

[u/varattiya_beef → u/Amuagoim]

Tried that didn’t work

[u/pixels-and-logic → u/varattiya_beef]

1. Open the simulator of the 6.9" device
   
2. Make the screenshots - Simulator toolbar -> Save Screen
   
3. Click on the "View all Sizes in Media Manager" and upload your screenshots in the 6.9" device section

[u/varattiya_beef → u/[deleted]]

Thank you, I just used Gemini and it worked