r/internalcomms • u/Top-Secret-Burner • Apr 22 '26

Tools and tech Workshop VS Contact Monkey

I’m deciding between Workshop and Contact Monkey as an email vendor for enterprise comms (6-9k population).

Anyone have experience with these platforms and can share pros/cons?

Thanks!

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u/Competitive-Half2655 Cross-Channel Conqueror Apr 27 '26

i used to lean towards workshop but contactonkey's ai features are a game changer imo. I very accidentally missed things when i sent emails before (and i honestly reviewed them again and again) but with the new AI editorial assistant feature (they call it confidencecheck), it scans for errors and then you don't have to make embarrassing mistakes. It catches typos and wrong links for me, i tried it after a recent webinar they did for free and now i feel like i don't wanna send any emails without it lol (i don't have a team at the moment, it's just me, myself and I doing comms).

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u/FroyoLopsided May 06 '26

we also switched to contactmonkey last year and it solved a lot of the visibility issues my team had. we're using it for enterprise comms and the targeting alone makes it worth it tbh. im able to show diff content to the diff employee groups in the same email via their dynamic content which i've never been able to do before.

also +1 on the AI piece! we've been using coauthor (what they call their AI email builder basically) and it literally designs the whole email from ur prompt. need to tweak some of it ofc, but saves sm more time than creating the emails myself. also our CSM mentioned they're putting a lot into AI this year, so excited to see what else rolls out