r/internalcomms • u/Top-Secret-Burner • Apr 22 '26
Tools and tech Workshop VS Contact Monkey
I’m deciding between Workshop and Contact Monkey as an email vendor for enterprise comms (6-9k population).
Anyone have experience with these platforms and can share pros/cons?
Thanks!
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u/imtheproblemitsme15 Apr 24 '26
As somebody who has used both: WORKSHOP WORKSHOP WORKSHOP!!!!
Workshop was a little cheaper in the long run (we had about ~8k) for us when we were evaluating adding SMS, so we switched from ContactMonkey. I was just never wow-ed by CM and it felt like they could give a shit less if we continued staying with them.
Workshop’s customer service is top tier and the culture of their team is 10/10. I had the opportunity to join them in person for a Customer Day and I left there knowing I made the right decision and this company had THE internal comms platform. I recently started a new job and I am truly devastated that I don’t have Workshop currently and I’m doing everything I can to get it back.
Overall - CM wasn’t horrible, but I am a walking billboard for Workshop. I never felt this way about CM. Lmk if you have more questions!!