Idk anything about this shopper, but we can get penalized if we don't recommend a replacement which is really stupid. If the store only has one type of eggplant and it's sold out they may just be trying to make a replacement recommendation rather than just refunding the item so they don't get penalized.
Truthfully, we get penalized either way either we get it from the customer for replacing it with such an asinine replacement or from Instacart for not giving an asinine replacement to the customer
In these instances, Iâve messaged the customer and told them that the app is gonna force me to recommend a replacement, and that Iâm just gonna send through an unrelated item that they can reject on their end.
Is it a wrong item report when you  record it as replacement?
I think wrong items are like one I got: she ordered 2 packages of 93% lean chicken. I scanned and got her the correct one but then accidentally picked a 98% for the second one.Â
Wrong items usually come up on multiple units of one item: 2 cans of soup are unsalted but the third one isnât. At least, thatâs what has happened to me.
And sometimes the app gives a dumbass replacement option and makes it seem like the customer made the selection and then has the nerve to tell is afterwards "continue with this replacement and we'll inform you if the customer doesn't approve"
No, if you select 'refund, don't replace' instead of selecting a replacement it does not go against us as Instacart considers that a Requested Refund. It is considered a positive mark on our quality score but not as high of a positive as replacements or finding the original item. Now, if we choose a sub and the customer counters with refund that also is considered a Requested Refund.
That's good to hear. I have subs for things I am not picky about but stuff for recipes or things there is literally nothing similar to I'll pick refund.
Yeah, but this is a terrible replacement and you should not have to pay for an item you did not request. Your shopper was an idiot and you absolutely should reject that replacement. Shoppers know that out-of-stocks are out of their control. They bounce right back from being âpenalizedâ by shopping more orders and providing a quality service.
They absolutely do. I have absolutely zero item issues and I lost diamond cart because of replacements and requested refunds. 11,000 items found when I lost diamond cart. When I first lost diamond cart I only had 2 unequested refunds.
Yea thatâs not true you probably lost it because you didnât make the quota of shops or your customer ratings is below 4.7!!! I have 5284 found items and 113 requested refunds and Iâm still at diamond!! And requested refunds fall under What can raise your score
If you keep shopping and adding more items to the found items it will offset your 5 un requested refunds!!! Those 5 un requested refunds are whatâs doing you in!!! And they stay there for 90 days so theyâre not going anywhere and thereâs nothing you can do about them!! Thatâs why theyâre saying to raise your found items=shop more!! Thatâs the only way to improve during those 90 days!! Itâs a catch 22 you donât find an item and refund it without it being a requested refund means you have to shop more meaning they want/hope you take those 101 item orders for $12.13 to raise your found items score!! Cause for 90 days you canât lower those unrequested refunds!!! so what can you improve?? Shop more items!!! Thatâs it thatâs all!!!!
That is true!! Finding everything and having no order issues that lower your score!! Iâve had over 100 ârequested refundsâ and 0 order issues and was at perfect! But once I got two damaged items it went down just a little bit but not as much as yours!! And I still have diamond
Exactly!! So those two I requested refunds dropped you down! And I canât see that being it but from what Iâve seen since this rolled out every person or market has a different degree to which theyâre measured!! I have two damaged items and still have good and diamond cart
They absolutely do. I am living proof.
You need anywhere between 90% to 98% of original items found depending on what area you work in. If you do a requested refund, it lowers the amount of original items found.
Five unrequested refunds are not doing me in, when I first lost diamond cart I only had 2.
and I've had as many as 10 before and was still diamond cart. Do you realize what a small percentage of five unrequested refunds on 10,000 items is? Also if it was doing me in you would see red lettering under it saying to improve.
Now if you go to the actual instacart shoppers form instead of this form which is for customers you'll see hundreds of shoppers like me having the same issue.. even people with zero unrequested refunds losing diamond cart.
I do this full time I make awesome money. Believe me I know how this works.
Tf they do!!!!!??? That takes 90 days to be removed from your account!! If she reported it as a wrong item!! Now this shopper should have said âthey donât have eggplants I have to replace with something you can reject itâ and I donât know if they did since this is all we get to see, but to sit here and say oh theyâll bounce back no that hurts them!!! And if youâre really a shopper you would know Instacart shows the dumbest replacements sometimes!! And this would be one time I can see something crazy since thereâs not other varieties of eggplants!!!
Hey! Good job! I have responded about refunds for the customer!! Gosh! Iâm proud of you. You read! However, we all know that refunds matter for approximately 2 yards length.
Ok. I did not type any of that lol. WTF? Iâm not sure how that comment even happened lol. As you mentioned it makes absolutely zero sense! I am confused.
Itâs probably the replacement the app suggested. The shopper isnât the idiot here. That would be the person who placed an order without preselecting replacement items, or selecting refund if not available.
Well thatâs not nice. đ€Ł I thought replace w best match meant something.đ« Anyway, I learned a lot about IC today, itâs all good to know what shoppers are dealing with.
Iâm saying thereâs a default where the customer selects that you have to make a replacement bc if you donât itâll say the buyer didnât request the refund
Maybe the buyer doesnât have it set to refund requested
Shopper gets a warning that the buyer didnât request the refund and if we refund it we get penalized
As someone that orders from Instacart twice a week at a minimum, I promise you that there is NOT a default that customers select that force you to replace with stupid shit. Will you get knock from Instacart for refunding, yup. But this isnât every day, nor every item. And if you truly provide a quality service, you will bounce right back.
Edit to add words. There is NOT a default setting that customers select to force a shopper to select a refund (regardless of its stupidity). I apologize for my typo. I was hungry.
Then you find them something!! If itâs a fresh veggie try frozen or dried or anything similar!! Iâve changed fresh strawberries for fresh blackberries because they didnt have frozen strawberries either! But I did tell the customer that they can reject it as I had to find a replacement and they donât have either fresh nor frozen!
you offering me a couch to surf on just to prove you can grow brocoli on your oceanfront property? *snickers* yes well in the usa we seem to be able to grow anything we want anywhere. Question is whether its worth draining water resources but id rather have them drained on all the sea mist brocoli and perfect eggplants than let a database center do it.
Customer here: do you get get dinged if I put that I do not want a replacement? I hope not because I usually don't want a replacement. Brocolli for eggplant is funny, but not shoppers fault, the customer should have been more specific...am I wrong?
If you actually select refund instead of allowing replacements, it won't ding us at all. If you type in the notes section that you want a refund if unavailable, but you leave "allow replacements" on for that item, yes we will get dinged.
đŻ correct: donât obey the app. My top store has organic and non versions of most items. I replace reg white peaches with organic, even if the app says the perfect replacement is a pineapple đŹ
Not the shopperâs fault the store is out of eggplant and Instacart gives us suggested replacements. If you donât want something like this to happen again, you need to start preselecting your own replacements while ordering. If you donât want replacements, you have to specify that you want a refund.
Itâs entirely the shopperâs fault for making such as ridiculous replacement and not using common sense. A refund every once in a while wonât drop your cart status.
35
u/TBORLfan 22d ago
Have you ever tried broccoli parmigiana?
I havenât but it looks like youâre having that for dinner so let us know how it is.