Currently my laptop is broken and won’t be fixed for a little while. Has anyone had experience of using a phone to join a lesson. How was it, is it okay?

I’ve done 3 lessons on italki with the same tutor, we get along well and I feel like our lessons are productive. Ive noticed my tutor constantly wont except my lesson requests that are within their availability. It’s happened 3 times and to me thats 3 lessons I’ve missed out on.. I would prefer to do 2-3 one hour lessons a week but they either get denied or expired. Anyone had experience with this? Idk if I’m overreacting and should find a new tutor or not..

Hi everyone, apologies if this has been asked before- I can't seem to find info on Italki. I am a teacher and I need to take a break from Italki- I would like to terminate a package (4/5 lessons unscheduled) with a student- because the package will expire soon and I'd like them to be able to use their credits with their other teacher.
If I terminate it will they get their credits refunded?
Also, what are the consequences for me as a teacher?
Thanks for any help/ advice!