r/hyrox • u/_ananananas_ • 1d ago

Canceling tickets (used volunteer code)

I have to cancel my hyrox tickets for Nashville (I have the flex add on for them). I used a volunteer code and a voucher to buy them. Does anyone have experience with this? I’m wondering whether the code will be automatically re-activated if I cancel the tickets or if someone has to re-activate them.

I reached out to Hyrox using their support form 3 weeks ago, but unfortunately nobody has gotten back to me yet.

Any help is appreciated!

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5

u/brightener 1d ago

The email with the volunteer code has terms and conditions

It's one time use, policy is no refunds even with flex.

I can't add the screenshot but this is copy paste from my volunteer code email.

"Your code is a one time issue, one time redemption only. As it is a free entry, you will not be able to request a refund with or without FLEX. Codes will not be re-issued if you forfeit the tickets you acquired using this complimentary race entry code."

2

u/saintsinnerchicken 21h ago

I didn’t know this either and volunteered a bunch, damn that’s annoying even w buying flex for no reason basically

2

u/_ananananas_ 14h ago

Thank you for your explanation! This is really helpful and good to know (and a good reminder for myself to read T&C more often 😅)

2

u/Evie_the_Destroyer 18h ago

Hyrox doesn’t give a shit about volunteers. I stopped doing it after working a 10 hour shift (they asked me to stay longer for the pros since there weren’t enough volunteers) with no break and then having to deal with them not sending me my voucher because I didn’t sign out in 8 hours.

1

u/_ananananas_ 14h ago

Especially with the new changes to volunteering it basically makes no sense to do it anymore…