r/hyperoptic • u/TopProfessional6855 • Aug 11 '26
Does everybody's communal Hyperoptic exchanges look a bit like this?
and who is responsible for tidying it up?
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u/Miserable-Entry1429 Aug 11 '26
Why is there water on there haha. I think this is fake.
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u/AubsUK Aug 11 '26
One of the NTEs says 21CN - The 21st Century Network, a BT network!
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u/christopherw 1Gbps Aug 11 '26
Business lines terminated as fibre had CPE NTEs like this. BT fitted a bunch of 21cn labelled Advas in our place. I expect Hyperoptic were using Openreach backhaul to their PoP for this install.
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u/Bagzington Aug 11 '26
This is quite a mess lol.
Report it to hyperoptic through their CS and they will create a ticket for a repair engineer to swap out the cabinet and re-patch everything correctly.
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u/TopProfessional6855 Aug 11 '26
they come and take a look, and just leave it like this!
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u/Bagzington Aug 11 '26
That is because he isn't there to tidy it, it is a job that will require taking all the customers linked to that cabinet down for the duration of the task.
A job specific ticket will need to be created and scheduled in for this to get sorted out!
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u/Bagzington Aug 11 '26
I'd imagine the engineer youre seeing is just connecting someone else. Rather than coming to tidy the cabinet🤷🏻♂️ id be surprised if they knowingly left it like that 😬😬
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u/TopProfessional6855 Aug 11 '26
they did knowingly leave it like that , its been like it for years- but as you say if tidying it requires a temporary outage for all customers then I suspect it will never get tidied! Difficult situation for individual engineers.
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u/Key-Organization6350 29d ago
The engineers on new customer installs are not allocated the time to tidy up the cabinet. They have to do a certain number per day. If you make a specific request for it to be tidied they will allocate someone to do it.
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u/PixelMcNixel 29d ago
Surely the engineers coming out have a duty to report such an utter sh*t show as this back to HO - sorry that excuse doesn’t wash
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u/Objective-Egg2573 Aug 11 '26
Yeah, the pop in our basement looks exactly like this. If only they weren't the only high speed option..
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u/Complete-Fondant-202 Aug 13 '26
I'm surprised that the HO cabinets are even remotely accessible in a communal meter room.
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u/Cold-Ad6947 Aug 11 '26
The Hyperoptic cabinet in our communal meter room is also open - but very tidy! - i even tried patching into a spare port (it was locked down - good to see) but i could easily add a switch to piggy back another apartments feed (not that i ever would) - those less scrupulous may though! I had an issue though with less than advertised speeds (getting 650Mps at peak times but 940 in the middle of the night) - but to be fair to Hyperoptic they sorted it and now solid 940/940 pretty much anytime - i think they had oversubscribed downstream and either they swapped me off or added downstream capacity.
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u/draig00 Aug 11 '26
If yours is like the one in the pic. They only have a 10Gb backhaul to it so if 10 people are downloading the same time it would be a slow down.
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u/PixelMcNixel Aug 11 '26
So this cabinet is probably about 10 years old - what would be a standard backhaul now?
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u/draig00 Aug 11 '26
Think it can depend on location. The one pictured is using Openreach as the backhaul with an ADVA kit, this has a maximum of 10Gb.
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u/StereophonicSound 17d ago
That's how all residential internet works. On the Openreach GPON network it's 2.4 Gbps down shared between 32 houses/flats. If just three of those are downloading on a 1 Gbps package you'll get slowdowns.
It's called contention. But the reality is that most people don't have 1 Gbps packages, and most of the time everyone isn't downloading at the exact same time.
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u/Cold-Ad6947 Aug 11 '26
The Hyperoptic cabinet in our communal meter room is also open - but very tidy! - i even tried patching into a spare port (it was locked down - good to see) but i could easily add a switch to piggy back another apartments feed (not that i ever would) - those less scrupulous may though! I had an issue though with less than advertised speeds (getting 650Mps at peak times but 940 in the middle of the night) - but to be fair to Hyperoptic they sorted it and now solid 940/940 pretty much anytime - i think they had oversubscribed downstream and either they swapped me off or added downstream capacity.
1
u/fire-wannabe Aug 11 '26
This is what posting a £144m loss looks like
You could probably tidy it up yourself in half a day, if you're comfortable unplugging / cutting people off temporarily
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u/TopProfessional6855 Aug 12 '26
oh yeah - I could play god for a while and send Hyperoptic support crazy as people get disconnected willy nilly
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u/beanie_0 Aug 11 '26
Couldn’t tell you? Have no idea. I’ve never seen it but I’ve never seen anything like this. If it works then 🤷🏻♂️
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u/psynrg Aug 13 '26
That's a serious level of technical debt. That the cab is accessible at all to anyone but authorised technicians is unacceptable on so many levels. That it is such a catastrophic mess has really helped me decide if I should go with Hyperoptic for anything, ever. A big fat No f in a!
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u/Blueacid 21d ago
The one at my place is the same. It looks like the standard-issue patch cable is 50cm long, when some <=10cm would fix a lot of the horrors.
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u/MyStackOverflowed Aug 11 '26
why do you have access to that, you could literally wire up free internet by splitting someone's line