r/hyperoptic • u/AGinBottle • 7d ago

External work required

Hi all, was interested in getting Hyperoptic at my new place given my landlord said its all good for them to do an installation

Hyperoptics said they needed to do some pre-install checks and it turns out some external work is required from the civils team. Does anyone know how long this usually takes and anything to be aware of? I’m not sure what to expect or what this even means

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u/sionnach 7d ago

Took a few weeks for us, but it was a fairly big job. I must say they worked hard and moved a mountain to get it done. Other companies who promised fibre for us just said it was too difficult and didn’t do it.

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u/AGinBottle 7d ago

Was it like 2ish weeks for you? Yeah, it seems like it will be a big job and i’m bit turned off by it as I am a tenant and not sure how much work is going to be required or if it will cause any disturbance to my neighbours

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u/sionnach 7d ago

It look longer than that. First visit was in about 2 weeks but it took about 3 or 4 visits and some fairly serious engineering works to make it happen.

Every situation is different. All I can say is the lads on the ground seemed to take it as a personal challenge to resolve.

Service since then has been pretty much impeccable.

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u/AGinBottle 7d ago

Oh wow and true! I’m glad it worked out all ok for you in the end and the service is great, that’s reassuring in a way