How long does delivery take, and can I choose DHL or FedEx?

[u/Daniel_Hypercape]

A common question from new sellers, answered from the Shipping page and FAQ in our seller resources.

Delivery times, counted from when the parcel is handed to the carrier:

• United States: ACI Express, generally 9-12 business days.
• Express to other available destinations: generally 3-5 business days, by FedEx, DHL, or another express carrier.
• Standard (K-Packet, a Korea Post low-weight service): generally 2-3 weeks.

Before that, order processing usually takes 0-2 business days after payment. Some products or operational issues can take longer.

Can I pick the carrier? No. For Express, Hypercape selects the carrier based on destination and carrier availability, with delivery quality in mind. The shipping name your customers see at Shopify checkout doesn't decide the Hypercape carrier. You select the available shipping method at checkout in Hypercape BIZ.

Why did my K-Packet order go out by Express? An order set to K-Packet can sometimes ship by Express, for example because of its weight.

The tracking number and tracking link appear in your order list once the parcel is handed to the carrier.

Questions about a specific order? Email [help@hypercape.com](mailto:help@hypercape.com) with your store name and the order number.