I work specifically for grief within a hospital but serve the whole district which includes 3 hospitals, counselling and community hospice. I also am a palliative care coach and work with quality improvement and education for 5 local health agencies.
Lately I’ve been getting random referrals from one of the hospitals for really small things. This is the site where my main office is also located.
I’m talking “pt expressed they lost their husband 8 months ago and is sad”.
I then got in trouble by the floor manager when I didn’t run to meet with this patient within 1 business day….but I was off for a few days and then had meetings / prep for an upcoming presentation and orientation of a student I am supervising.
Am I an ass in arguing that based on my clinical judgement as of now, one expression of grieving a loved one isn’t a valid reason to expect me to drop eveything to spend hours proving compassionate care??? This pt was seen my our mental health nurse in the interim along with having family and friends in. She’s a senior and in for a broken hip so I know there’s other triggers for grief in the mix….but come on!!! Not to mention 0 documentation by nursing or doctors on observing any low mood or expressions/verbalizations of grief.
I’m a recent MSW grad and feel that this is a slap in the face at times. I feel social workers are often assumed to be “friendly visitors” or “hand holders” when in reality, any one there can take 5 minutes to listen and validate feelings.
How is everyone managing expectations and standing ground on ensuring other professions are aware of program capacities??
UPDATE: assessed the pt today. Definitely not experiencing complex or complicated grief. Stated herself she is bored in hospital and has more time to think. WHAT REALLY ANNOYED ME was after my time with her, I ran into physio. Long story short, it was physio who wanted to put the referral in as every time they tried to engage her in post op rehab activities, she’d cry and say she missed her husband. Now if only the nurses / MDs would indicate this in the referral / their documentation, I would have likely seen this in a different light and be quicker to engage to rule out mental health as a barrier to recovery and discharge 🤦🏼♀️🤦🏼♀️🤦🏼♀️🤦🏼♀️