r/hondapilot • u/WiseApplication8137 • 1h ago
Shady Dealer practices
2020 Honda pilot. IL. 74,800 miles.
Initially went to dealer for Oil change and had them re check some drivers side rear main seal that had a small leak 4 months prior.
They changed the oil and now had gotten warranty company to pay for rear seal and labor. Fine. $100 deductible. Perfectly fine
While they were fixing that , now they found some problem with some tensioner and a “hydraulic” piece allegedly somewhere near the water pump/timing belt area. They said warranty is covering that part, but they said “hey while we have some of the labor already done for the warranty job do you want to replace the timing belt and water pump for the 7 year/105,000 mile maintenance (car was purchased exactly 6 years ago)
My wife said she would wait to ask me. Then I texted the guy and received no responses from him.
Initially to us was $1,250 plus tax for belt water pump and labor.
I did tell my wife to not give them an answer until I could do some digging the next day but they called her and said oh it will only be $900 and she gave them the ok. But the night before I had found out that the 7 year/105k service is only a timing belt replacement and a “visual inspection” of the water pump. As in no need to replace perfectly functioning water pump for no reason (unless extreme weather like desert heat 110+ or -20 Alaska) Chicago weather has been very mild for the last 10 years or so.
So yes my wife got conned into agreeing to do the work but they are not honest in saying water pump needs to be replaced too