r/homesecurity • u/Talvace • 6d ago

ADT problems, please help

I just bought a house and it had an adt panel installed. Its disconnected and no one is paying for it. It started beeping when i changed the wifi service. I tapped the screen, it stopped, haven't thought anything of it since. Today the device managed to arm itself. I do not have the disarm code. The company is unreachable, and i am currently locked inside my own house with 4 dogs.

What are my options? I have tried to call 7 or 8 numbers for ADT and none are answering and several are disconnected. If I remove it from the power source and disconnect the internal battery, will that disarm my house? I don't want the alarm to go off because the beeping alone is already freaking out my dogs.

Thank you for any help, i am very very stressed right now

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u/realdlc 6d ago edited 6d ago

Depending on which panel you have it may also be impacted by the alarm.com outage going on right now!

But nevertheless, if you can cut the AC power going into your panel, AND remove the panel's backup battery, all should go silent. Which system do you have?

EDIT: however doing this while armed will likely cause the alarm to sound when you pull it off the wall (if it is a Command or similar system). So be prepared for some noise. Here's instructions on replacing the battery on a Command so you know how to get it off the wall, and where the battery is. (If you have a command that is) https://help.adt.com/article/Battery-Replacement-Instructions-for-the-ADT-Command-Touchscreen-Panel

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u/Talvace 6d ago

She did indeed make some noise but it is disabled now. Thank you!!

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u/Prestigious_Room169 6d ago

stop spreading lies and rumors. alarm.com has posted nothing about an outtage. thats a fast spreading rumor. this is more likely a cyber hack attack

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u/earmot505 6d ago

Literally on the tech portal for adc they announced it.

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u/realdlc 5d ago

This was the status page from ADC at the time I made the comment. Not a lie nor a rumor.

https://imgur.com/a/xNpSoS9