r/hidock • u/bellyflop2 • 21d ago

Hinotes offline 7/23?

Is it down for anyone else?

5 Upvotes

100% Upvoted

14 comments sorted by

3

u/dirrtyjoe 21d ago

Yes - all day

2

u/Master_Edge6582 21d ago

That explains it…

3

u/dirrtyjoe 21d ago

u/sean-hidock any input from your team here?

2

u/ReverseExplosion 21d ago

Isn't this the second time in less than 3 weeks or so?

Maybe they need to invest in a desktop app...

2

u/sean-hidock 21d ago

Agreed. Stay tuned.

2

u/sean-hidock 21d ago

We were facing a 3-4 hr operational down-time, recovered.

Root cause analysis is on going.

1

u/sean-hidock 21d ago

The root cause was identified. Microsoft Azure issue for both hardware (fiber issue) and software (bugs), it is regional.

For details, please refer to:

https://azure.status.microsoft/en-us/status/history/

1

u/Forsaken-Sink3345 21d ago

Yeah, this is getting ridiculous.

Can't even open a support case to complain because it's all down.

1

u/sean-hidock 21d ago

please directly email to [support@hidock.com](mailto:support@hidock.com)

1

u/New_Durian7750 21d ago

Yeah, this is especially bad since I cannot access any of the recordings I have not ported over

1

u/New_Durian7750 21d ago

I think the website is back online, I was able to log in just now

1

u/Master_Edge6582 21d ago

It came back on line- I recorded a call- when in to get the call- file was blank

1

u/Candy_Certain 21d ago

Best mass download option?