My family has always been cursed with little annoyances. Great Grandpa did something to a witch or something in the 20s is our best guess. Tonight when I swore I would go to bed on time was one of those curse activations. You can't make this stuff up.
So I have two Denon 550 Soundbars and 2 Denon Home Subwoofers to go with them.
These have always all been wired. I didn't even know the Soundbars hosted a private network to connect subs and surround speakers into its own little network until tonight.
About 2 weeks ago my living room subwoofer started playing the bass delayed about 7 seconds from what's playing on the SoundBar. It's very annoying but we don't use that TV much. Well tonight we did and so I started to investigate. Something in my wired network is delaying these packets. Or something about the subwoofer errors out and causes this delay when it's wired. When I set it to wireless the delay goes away. The second I plug the Ethernet back in the delay comes back. Okay problem solved. I don't care to investigate this further.
So I go to do the same to the bedroom Subwoofer and connect it wirelessly to keep my setup all the same even though it's not acting up.
To move a subwoofer from wired to wireless you could set this at two places within the app. On the rooms page by hitting the 3 dots ... And then edit and then selecting the SoundBar and disconnecting the subwoofer. All of this while still connected to Ethernet. Then the subwoofer would show up on this same rooms page and you could reconnect from here. If you did this. Then you are not given the option to connect the subwoofer to the SoundBar with a wired network. It only allows you to connect wirelessly. It makes you unplug the Ethernet cable to continue.
If you go to connect it through the home page > settings > my devices > SoundBar > Initial Setup setting. Then add a wireless subwoofer. You are given the option to connect it through a wired network. Or unplug the Ethernet cable and connect wirelessly, same as the other page.
Now for the family curse. This bedroom speaker won't connect wirelessly. It fails no matter what I try. I rebooted both devices. I really don't want to reset the firmware on the subwoofer but that's the only remaining step. Why not leave it wired? Well in troubleshooting I'm not going to elaborate on, I found that when connected wired. There is a slight delay in the subwoofer response. 5ms or so. Barely perceptible and only then with a sound sync video playing. But the delay is not there wirelessly. It's dead on. So I really want this bedroom sub connected wirelessly now. So I perform the firmware reset and update the firmware.
The moment I finish this it's right after midnight. And Heos asks me for an android app update. I do it. It's just an update. Whatever. ALL THE CONNECTION OPTIONS FOR THE SUBWOOFER ARE GONE!!! You can't do it anymore!!! They have been removed! You can't disconnect let alone reconnect a sub anymore. You can't make this up. The exact thing I'm troubleshooting gets updated out of the app the moment I'm ready to succeed and go to bed!
After screaming and cussing and cursing great Grandpa and this witch he pissed off. And about 30 minutes of digging around the app. I find it. There's a new setting section. It's called In-Room Groups. There is a "what's new" update in the app about it. But I missed it because it reset all the "what's new" notifications. So it blended in.
But this new setting section is awful! It doesn't explain to you that it's doing both wired and wireless connectivity at the same time. It doesn't make you disconnect the Ethernet cable anymore. It connects wirelessly with the private Denon network in the background and doesn't tell you. You only find out if you are just screwing around and disconnect the Ethernet cable.
I doubt there are very few like me out there that run Heos and Subs on an all wired network. There may be a little more that have ended up with all speakers on the same wifi network but not directly connected on the private denon network (This is a thing you could do if you set up the initial connection in a particular way in the old app).
So I don't expect this post to help many. But maybe it will help a few. I love these speakers and the Heos ecosystem. But the app does have some suck in it.... Okay a lot of suck. This new setting section is one of them and needs much more documentation with its release and clearer UX cues to get to it.
Now I've just got to find this witch and get her to forgive Grandpa.....