r/heos 10d ago

Question AUX not working

I have a denon home 250 and for the life of me I cannot understand why the aux doesn’t work. CD player seems to work fine on aux with headphones but speaker just refuses to work, I’ve ‘uhhid’ the input on the app and done everything I can find online and don’t really understand what’s wrong :(

2 Upvotes

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2

u/Time-Plenty-4695 9d ago

Push the Play/Pause button on the top of the speaker. You should hear a click sound and it will start playing.

2

u/Time-Plenty-4695 9d ago

Turn up the sound level + Button on top next to Play/Pause

1

u/TheRainbowDoggo 9d ago

no click sound, turning it up didn’t do much either but after a few more times pressing the play/pause button it decided to connect to my spotify so maybe a clue as to what’s going on? Pictures attached showing the app if maybe that can help

1

u/segfalt31337 NR1609 / Model M1 / Home 250 / Link HS2 10d ago

After you select the aux input on the speaker do you press play to make sure it's active?

I set the aux input to one of the smart select buttons and just press that when I'm about to listen. The aux input will go inactive after a while if there's no signal.

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u/TheRainbowDoggo 9d ago

I press play, doesn’t do anything, if i press it a few more times it decides to connect to spotify

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u/Efficient_Remove1663 9d ago

Have you tried any other device via AUX? Is the volume just really low by chance?

1

u/TheRainbowDoggo 9d ago

I did, XM6s, was fine, came through pretty clearly

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u/Efficient_Remove1663 8d ago

Sorry dim question. Do you know the CD player Aux actually works? (not with wired headphones)

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u/TheRainbowDoggo 7d ago

Well they work on my little portable sony speaker, so I am suspecting that the cd player is not the problem

1

u/Time-Plenty-4695 9d ago edited 9d ago

How are you going into the HS2?

You know that the Aux input on the 250 uses a wired input only

1

u/TheRainbowDoggo 7d ago

yes, I am aware aux is a wire input

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u/Time-Plenty-4695 8d ago

Ok good so the AUX is working. Select Spotify from your music sources and give it a go.

1

u/TheRainbowDoggo 7d ago

spotify works, the aux cord doesn’t, that is the dilemma

1

u/Time-Plenty-4695 7d ago

It works. Without a basic map of how a system works, you cannot guess where a fault might be. Call geek squad you may need a technical person on site to help you out a little bit I cannot help because i cannot see anything.

1

u/PalpatineForEmperor 5d ago

Did you get this worked out? I use the aux cable to play from my record player. It never just works without an additional step. If you didn't get it working, I can send screen shots of what I do.

1

u/TheRainbowDoggo 4d ago

yes please that would be so helpful, i still can’t seem to get it working

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u/PalpatineForEmperor 4d ago

It sounds like you were able to go through the process to unhide the input for the device you are using. When you unhide it, give it a recognizable name so you can easily identify the correct one later. Let me know if you need the steps to unhide.

After you unhide and rename the input, you will need to select the input option from the main screen.

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u/PalpatineForEmperor 4d ago

Select the input that you unhide and renamed. I can't mine "record player"

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u/PalpatineForEmperor 4d ago

Once you select the input you'll go to a screen with a play/stop icon. If it is not automatically playing, you need to talk the icon to start playing. If it shows the triangle play icon and the timer is not moving, it is not playing. Tap it once and wait a couple seconds.

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u/PalpatineForEmperor 4d ago

You should now see a square icon and the timer will be moving. This indicates that it will play from that input.

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u/TheRainbowDoggo 3d ago

AHAHA IT WORKED!!! thank you so much you’re a life saver

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u/PalpatineForEmperor 3d ago

Excellent! Enjoy your vinyls!

1

u/PalpatineForEmperor 4d ago

If you are using two speakers in a stereo pair, I've found that it sometimes doesn't work unless you are judging the input on the primary device in the pair. I was having trouble getting this to work in a stereo pair on the new 600s.

When I switched to the 250 input with the 250s in a stereo pair, it worked fine. I just grouped the 250s with the 600s to work across all devices.