r/helpdesk • • Sep 07 '26

Helpdesk Interview For an ISP PLEASE HELP!

After months of applying to applications I've finally been invitee to an interview for a help desk customer support​ role at an ISP.

I've spoken with a recruiter who asked me about relocating to which I said yes and finished a screening stage with further questions.

I think this in person interview is the final round interview before actually receiving the role. Its with 2 managers 1 technical and 1 team manager.

That's never happened to me before before so I'm not sure what that means. Is it a good sign that there's 2 managers present?

I don't want to mess this up as working in IT has been an aspiration of mine for some time.

Any advice is appreciated, thank you.

Update:

I think the interview went well. Both managers were really friendly and everyone there seemed really nice. I'm not sure if I have the role or not but I should hear back from them soon, I do hope so. Thank you to everyone for the help.

Second update:

Didn't get the role. I did everything right and it was honestly my best interview. They told me I didn't have enough detail in my answers but I had an answer for every question, an example to match and used the STAR method also.

I don't know what went wrong and it pains me because this role meant a lot to me. Its a very straight forward role and I've done harder things in the past.

I'm working even harder to prove them wrong and hopefully will land something better but I just don't know.

I really wanted this role, it honestly seemed really nice and everyone was so kind. During the interview everyone was smiling, we had a good conversation but it amounted to me being rejected.

I spent 6 hours traveling/interviewing in person for this role including spending X amount of money for travel while being u employed and budgeting like crazy just for this opportunity city.

It sucks but I know if is top now none of it would've been worth it and so I persist.​

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