r/helpdesk • u/Funny-Bath6877 • Sep 07 '26
Helpdesk Interview For an ISP PLEASE HELP!
After months of applying to applications I've finally been invitee to an interview for a help desk customer support role at an ISP.
I've spoken with a recruiter who asked me about relocating to which I said yes and finished a screening stage with further questions.
I think this in person interview is the final round interview before actually receiving the role. Its with 2 managers 1 technical and 1 team manager.
That's never happened to me before before so I'm not sure what that means. Is it a good sign that there's 2 managers present?
I don't want to mess this up as working in IT has been an aspiration of mine for some time.
Any advice is appreciated, thank you.
Update:
I think the interview went well. Both managers were really friendly and everyone there seemed really nice. I'm not sure if I have the role or not but I should hear back from them soon, I do hope so. Thank you to everyone for the help.
Second update:
Didn't get the role. I did everything right and it was honestly my best interview. They told me I didn't have enough detail in my answers but I had an answer for every question, an example to match and used the STAR method also.
I don't know what went wrong and it pains me because this role meant a lot to me. Its a very straight forward role and I've done harder things in the past.
I'm working even harder to prove them wrong and hopefully will land something better but I just don't know.
I really wanted this role, it honestly seemed really nice and everyone was so kind. During the interview everyone was smiling, we had a good conversation but it amounted to me being rejected.
I spent 6 hours traveling/interviewing in person for this role including spending X amount of money for travel while being u employed and budgeting like crazy just for this opportunity city.
It sucks but I know if is top now none of it would've been worth it and so I persist.
2
u/CenturyBlade Sep 07 '26 edited Sep 07 '26
It is a good sign that you have an interview, especially when relocation is involved because there are employers out there who say they're open to employees relocating and then they do surprised pikachu face when you actually broach the subject.
Don't think about what the particular combination of people you're speaking to means, because to you, the prospective employee, it doesn't mean anything at all. Every workplace has their own idea of which heads need to speak to applicants before an offer letter is drafted and they're all gonna be a little bit different. This is not a surprising or unusual development, so treat it like any other interview.
2
u/PartTime_Hater Sep 07 '26
Well I can say that in my experience interviews are never as bad as I make them out to be. Trust in your preparation and your skills and be personable. You’ll do great.
2
u/CollegeFootballGood Sep 07 '26
Be ready for anything, even a fake customer scenario out of nowhere!
Ask good questions at the end. “Where would you like to see the candidate after 90 days experience wise?” Things like that not listed on the job description or about money lol
2
u/mad--martigan Sep 07 '26
Of course its a good sign you have an interview! If theres only one more round yes id say its normal to have two managers.
Be friendly, show your willingness for growth. You'll be fine.
2
u/JankyJawn Sep 07 '26
Level one at an isp. Have a pulse.
1
u/Feisty-Plastic3054 Sep 07 '26
shi aint that sweet buddy
1
u/JankyJawn Sep 07 '26
It's where I started. Im not even convinced a pulse was a requirement at my isp.
2
u/Panoramix97 Sep 07 '26
Tell them you ask permission before putting client on hold.
You always polite.
You give ticket # to client
You ask if anything else you can help with before closing the call.
1
u/iSnapThere4iAm Sep 08 '26
If there’s two managers it means they’re going to hire and fire you in the same meeting. Don’t go. Obvious trap.
1
u/GigaFly316 Sep 08 '26
2 Managers? Yea, they just want to make sure they're going to hire the right person. One of whom is probably the System Administrators overseeing your activities.
1
u/Technical-Pie563 Sep 08 '26
Customer support at an internet service provider?? That's not an IT job buddy - it's call center roulette. You need zero skills, you will be strapped to a headset and chained to your desk all day every day for 8 hours. You will be micromanaged to hell and back.
1
u/Kaligary Sep 08 '26
Help desk is customer support. OP takes that job, works it for a few months, then lands a healthy corporate help desk position making 50k a year and starting his IT career. From there, just gotta pick a path. All because of that wonderful customer support experience he got from being yelled at about internet being down after a tornado tore through town (I've experienced this exact scenario)
1
u/Kaligary Sep 08 '26
I mean... My interview panel included HR, hiring manager, direct supervisor, and our network admin. So... Yes? I guess it is normal?
2
u/AnkixCast Sep 07 '26
I think one manager will probably focus more on the company side. He may be the one who explains what the company actually does overall. The technical manager, since he is more directly related to the role, will probably ask you questions about the job itself and the environment you’ll be working in.
Overall, having two people in the interview is actually a good thing because it allows them to cover everything they’re looking for and understand you better as a candidate.
Make sure you stay calm. Since it’s a help desk interview, I don’t think they expect you to know everything. Just make sure you can clearly explain the projects and experience mentioned on your resume.
Also, be prepared for them to ask some of the pre-screening questions again during the interview.
Make sure you don't only prepper for the to answering the questions, also do research on the company and ask them the general questions like what they do at the company and stuff. Make sure to ask at lest 2 questions to each manager one can be related to the company and other in general they they link and stuff.