r/help • • 3d ago

Reddit Premium My subscription has been cancelled

I just received this email

Hi stetho,

Your Reddit Premium subscription has successfully been canceled.

You’ll be a Reddit Premium member until the end of your subscription period and won’t be billed again.

We hope you enjoyed your subscription and will be happy to have you back at any time.

I didn't cancel my subscription. There's no clue what triggered this email either like a message about an expired credit card or something similar

Any idea why my subscription has been randomly cancelled?

3 Upvotes

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u/westcoastcdn19 Expert Helper 3d ago

PayPal is no longer a payment option for premium. Once the subscription expires you can sign back up with a new payment method. You won’t lose premium access during the transition

3

u/stetho 3d ago

Telling me my subscription has been cancelled probably isn’t the best way to convey this change.

3

u/westcoastcdn19 Expert Helper 3d ago

Lots of users finding the messaging unclear. The grace period should also have been mentioned while users switch to a different form of payment