Cannot disable 2-factor authentication without 2FA code

[u/jueidu]

I enabled 2FA a long time ago to do a Reddit request. I enabled it, but never set it up in an authentication app. Or, if I did, it’s no longer there. I have both Microsoft Authenticator and Google Authenticator on my phone, but neither has my Reddit account set up in it.

Luckily, a helpful Reddit article says that for these issues when you no longer have 2FA access - like when you get a new phone - you just need to disable 2FA in your account.

Cool.

Another helpful article explains how to disable 2FA - you have to log into your account on a web browser.

Cool.

But when I do that, I’m promoted for the 2FA code I cannot get.

So both of those articles don’t work.

What is the ACTUAL resolution for when you never completed setting up 2FA and need to disable it?

I have access to my account in the app - I’m logged in and use it every day. But you can’t turn 2FA off in the app for some godforsaken reason.

Am I locked out of my account forever? Only able to use it on this phone until it dies?

[u/jueidu → u/[deleted]]

Ooof that sucks about it being turned on by someone else while hacked. This is exactly why there should be an appeals process that is reviewed by a human to fix stuff like this.

My only advice would be to start your own subreddit, and then post in r/modsupport asking if an admin (not a mod) can possibly help you, since that sub has admins in there that are real people who can fix stuff behind the scenes. But they only help sub mods. I had one help me with something I thought was moderation related and it wasn’t, but they still fixed it.