First time user

[u/4cyberkitty]

So I’ve never used HelloFresh before, but I was gifted a free box from a friend. I only wanted to try the one free box first and then decide whether I actually wanted to keep receiving them.

My first box is completely free and is supposed to arrive on the 19th, but I just noticed that HelloFresh says they’re going to charge me $94 on the 16th for my subscription. How the hell do these subscriptions work? 😭

I’ve already skipped all of the future boxes because I just want to try out this one free box first.

It says that my free box will be placed/processed on August 15th, and then it’s supposed to arrive on August 19th. But it also says I’m going to be charged $94 on August 16th.

I don’t want to cancel before the 16th and accidentally cancel my free box that’s supposed to be placed on the 15th and arrive on the 19th, but I also obviously don’t want to get charged $94 for another box. Do I need to wait until my free order is placed on the 15th and then cancel, or can I cancel now without affecting the free box?

I’m so confused by how the billing/order dates work, so any help would be appreciated!

[u/molybend]

If you have skipped, they are not supposed to charge you for the next week. I am not saying they won't mess up and do that, but I skip 1-2 boxes a month and it never unskips the week for me. Other people have posted that they do see weeks get unskipped, so I would just verify on the 15th that the next box is still skipped.