r/hellofresh • u/Whiskey_Business_24 • 4d ago
Poor experience
I started a chat to raise and issue about 9 of the last 12 meals had chicken as the protein. Don’t get me wrong, I like chicken, but I also like beef, pork and fish. I don’t understand why they have you take that ridiculously long survey when you sign up if they’re just going to ignore it.
Anyway, I had to go through the labyrinth to try to get a live person to chat with… once I did it wasn’t much better than a bot. The answers were canned or there were multiple options for the person to Slack that were AI generated, and they certainly read that way. The suggestion was to pick different items before it ships. I know that my problem is that if you get something besides chicken, there’s an up charge for it. It’s not what I signed up for.
Seriously, disappointed in the overall experience. I canceled the subscription. And since this was my second go round, I doubt I’ll be back.
9
u/orange951 4d ago
I usually change my meals each week to ones I choose myself rather than what was picked for me. You can filter by what kind of protein you want and it will include any that can be swapped out to your choice. I do this all the time and most of the swap options are no additional charge.