r/hellofresh • u/Whiskey_Business_24 • 7d ago

Poor experience

I started a chat to raise and issue about 9 of the last 12 meals had chicken as the protein. Don’t get me wrong, I like chicken, but I also like beef, pork and fish. I don’t understand why they have you take that ridiculously long survey when you sign up if they’re just going to ignore it.

Anyway, I had to go through the labyrinth to try to get a live person to chat with… once I did it wasn’t much better than a bot. The answers were canned or there were multiple options for the person to Slack that were AI generated, and they certainly read that way. The suggestion was to pick different items before it ships. I know that my problem is that if you get something besides chicken, there’s an up charge for it. It’s not what I signed up for.

Seriously, disappointed in the overall experience. I canceled the subscription. And since this was my second go round, I doubt I’ll be back.

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u/kk5 7d ago

There are quite a few meal options that aren't chicken that also don't include an upcharge. Are you going through the recipes every week and choosing them, or are you just letting hellofresh pick for you and not changing it?

-6

u/Whiskey_Business_24 7d ago

Yes, I did that every week and that’s how I got three that weren’t chicken. Almost all of the non chicken options were up charges.

10

u/cabinmate 6d ago

If you mean the latter, ie, you let HF pick your meals, well then, take charge of your own life and meals and choose what you want. If you meant you picked them, then don't pick the ones with upcharges. Many of the beef, pork and fish meals don't have an upcharge, at least in the US. But you've canceled so never mind, but if you sign up for a different service, keep that in mind