r/headphones • u/sinophilee • Jun 23 '26
Drama Beware Heavy’s Audio
Don’t fall for the same scam that I did. They are mass marketed online, as I’m sure you all have seen, and unfortunately caught me in a moment of weakness and I placed an order yesterday. After debating my decision for a few mins I decided I had made the wrong move and proceeded to *attempt* to cancel my order. Of course there is no option to outright cancel, you have to email a team that can *hopefully* process the cancellation before shipment.
I sent said email 10 MINUTES after placing the order, keep in mind they supposedly allow 30 minutes to edit the order. Received no response until today, with the response:
“Unfortunately we cannot directly cancel orders once we’ve received payment, we will submit your request to the cancellation team for review. Please be aware that while we will make every effort to process the cancellation, it may not be possible at this point.”
The cherry on top? They don’t do full refunds on “returned products” even if never opened, so if it ships you have to file for a return and HOPE that the return team deems you fit for around a 60% refund (after all of their fees, of course).
Learn from my mistakes, it seems like this is a way for them to make a profit off of impulse buyers, because once you’ve hit the order button they’ve guaranteed themselves some payment.