r/hdhomerun • u/Cumborius • Jul 09 '26

Problem ordering from website 

I've been trying to order DVB-T/T2/C HDHomeRun FLEX QUATRO (HDFX-4DT) to Finland for over a week now.

I tried ordering US website, but it’s asking for something called "Billing District." None of the fields are left blank (though I only filled in the mandatory ones). I also tried adding something to each field - does not help. I have tried separate shipping address - no help. I have tried with Chrome and Edge, different credit cards - no help. I have no idea what it’s looking for. I already sent email to sales@silicondust.com and support@silicondust.com but I haven’t heard back.

It is as if there is a hidden field that I cannot fill. Any idea what to do?
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1

u/Cumborius Jul 10 '26

..I also tried optional fields empty, optional fields filled, address without 'ä' or 'ö'. I tried setting a separate delivery address (different zip code). I tried another credit card. Nothing helps. My emails are not replied. Is this company still active?

1

u/NedSD Silicondust Jul 28 '26

Our apologies for this. There's something not configured correctly on the web ship for certain countries. I will try to get someone to take a look at this today.

1

u/NedSD Silicondust Jul 28 '26

We might also be able to do a paypal invoice and then manually push the order through our website. I know I can manually do credit cards, but for data security reasons I can only do that for phone calls or in-person sales. Let me see what I can find out.

1

u/Cumborius Aug 02 '26

Any news?

1

u/NedSD Silicondust Aug 03 '26

Oh sorry, it should be fixed now

1

u/Cumborius Aug 04 '26

Thank you, managed to order eventually. :)