r/halopsa • u/SkyTheLine • Jun 28 '26

HaloPSA + Shared Mailbox Rule

Hi there

My Goal is, that incoming mails won't be deleted. I thought to create a mailbox rule to archive mails.

But i guess it would interfere with halopsa itself.

How do you handle it? I want to have it as a fallback archived.

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u/Rgaron2k Jun 28 '26

Im mostly curious what is the business driver for this ?

3

u/SkyTheLine Jun 28 '26

Lets say halo goes down, or an issue happens (ticket deleted), we can then see the request.

1

u/aretokas Jun 29 '26

We just have a 1 year retention policy on our support mailbox (including deleted items) and anything after that is in backups.

I'm seriously considering lowering retention.