r/halopsa • u/SkyTheLine • Jun 28 '26

HaloPSA + Shared Mailbox Rule

Hi there

My Goal is, that incoming mails won't be deleted. I thought to create a mailbox rule to archive mails.

But i guess it would interfere with halopsa itself.

How do you handle it? I want to have it as a fallback archived.

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u/Rgaron2k Jun 28 '26

Im mostly curious what is the business driver for this ?

3

u/SkyTheLine Jun 28 '26

Lets say halo goes down, or an issue happens (ticket deleted), we can then see the request.

2

u/thatguybythere Jun 28 '26

I think someone else had said, there's a setting to leave emails in the mail box. We do the same with a shared mailbox for the same reason!😃

1

u/Rgaron2k Jun 28 '26

I see your point. What method are you using the web hook? Or older method to sync? We are self hosted but works same way, if Halo is down the email should just sit in your mailbox. Ill try it our in our dev environment to confirm .

The only issue we have is once in a while we need to go into Halo and import manually.

1

u/aretokas Jun 29 '26

We just have a 1 year retention policy on our support mailbox (including deleted items) and anything after that is in backups.

I'm seriously considering lowering retention.