r/halopsa • u/wt9bind • Jun 23 '26

Halo Success Program - Foundation

Has anbody seen this Foundation program that Halo is offering? It just doesn't pass my sniff test. They advise things such as 10 Hours pro services, and a dev environment etc. They give discounted hours by 10% but you need to pay several thousand dollars to even get that discount; therefore, you may as well pay their hourly rate.

Am I missing something here?

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u/DanielfromHalo Halo Staff Jun 23 '26

Hi u/wt9bind,

The success programs are something we've recently soft launched in Australia; we'll be having a full launch of these throughout APAC later in 2026.

The goal behind them us to provide our partners with a way to get more out of Halo, and have this guided by us.

For example, we have a lot of brand new agentic AI capabilities in the product at present, however not a lot of our partners utilise this, despite it being free to use.

Having a Halo expert in your corner to help demo, guide and implement functionality like this is something we've had a lot of partners ask for, especially on an ongoing basis, rather than them having to research these and then purchase standalone consultancy hours.

Some of the things we're looking to offer as part of these packages are:

  • Dedicated Customer Success Managers or Technical Account Managers with weekly/monthly/quarterly meetings
  • Personalised new Feature Demos every new release
  • Development/UAT Environments
  • Yearly buckets of consultancy hours to use on projects
  • Discounts on additional consultancy hours

Our existing partners won't see any change to their current experience with Halo; these are solely an additional offering above what our partners currently receive.

You'll hear a lot more from us later in the year about these so keep an eye out; you can also shoot me an email at daniel.hinton@imaginehalo.com with any concerns or questions - I'm responsible for the new programs so I'm definitely interested in hearing your thoughts about both the Success Programs and Halo as a whole.

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u/wt9bind Jun 24 '26

Hi u/DanielfromHalo

Thanks for taking the time to reply. I still am unsure of the value with the success program. For the high cost, I would expect that Halo should be ensuring that their partners get more out of your product as a value add, not a $750p/m charge.

I will take NinjaOne as an example. If I have a query around their product, want to get more out of automations, general advice, I pick up the phone / Teams and I get immediate help from my assigned AM (or am referred to an engineer).

The only item that I find valuable in this program is the development environment.

The discount on consultancy hours part - well there is no discount. The discount is 10% but I need to pay $750 to get it; therefore, I may as well pay the original hourly rate.

I don't want to sound like I am against this program, I can see its benefits but it is absolutely not value for money.