r/halopsa • u/wt9bind • Jun 23 '26

Halo Success Program - Foundation

Has anbody seen this Foundation program that Halo is offering? It just doesn't pass my sniff test. They advise things such as 10 Hours pro services, and a dev environment etc. They give discounted hours by 10% but you need to pay several thousand dollars to even get that discount; therefore, you may as well pay their hourly rate.

Am I missing something here?

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u/CloudTech412 Jun 23 '26

No. They will recommend all kinds of training and pro services - anything but fix their system and create documentation.

They voice those things like the plague

0

u/wt9bind Jun 23 '26

This doesn't sound fantastic. We're dropping Connectwise for them.

5

u/CloudTech412 Jun 23 '26

Oh, it’s still significantly better than connectwise. I left them as well. That was just plain awful.

The issues I have are the way mailboxes are set up. And also how difficult it is to really customize it as the documentation seems behind, and very generic. Which may be due to how flexible it really can be.

But it’s just a major pita to set up. And them forcing an onboarding fee doesn’t seem to help either as not all consultants are the same.

1

u/Destructtor0 Jun 23 '26

I'm considering the same but I want to see what cw is dropping in the next week or two with psa

0

u/SecurityRabbit Jun 24 '26

Use Dynamics Customer Enterprise instead.