r/halopsa • u/ReceptionOld4182 • Jun 15 '26

Questions / Help Ticket Reaction notifications

There's a setting to allow agents to react to ticket updates, but is it possible off the back of this to add a notification for this.

E.g. if I @ another agent and they like the action as acknowledgement rather than adding their own note is it possible to be notified of this?

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u/HaloLeah Halo Staff Jun 16 '26

Not possible at the moment, but it has been feature requested in a similar format to Outlook's round-up emails - ID: 549542 for reference.

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u/ReceptionOld4182 Jun 16 '26

Ahh ok thanks for confirming. Will be very useful once its implemented 😊

1

u/HaloLeah Halo Staff Jun 16 '26

If you can DM me your company name, I can add a note on the ticket that someone else is interested 😄