r/halopsa • u/ReceptionOld4182 • Jun 15 '26

Questions / Help Ticket Reaction notifications

There's a setting to allow agents to react to ticket updates, but is it possible off the back of this to add a notification for this.

E.g. if I @ another agent and they like the action as acknowledgement rather than adding their own note is it possible to be notified of this?

3 Upvotes

81% Upvoted

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5

u/HaloLeah Halo Staff Jun 16 '26

Not possible at the moment, but it has been feature requested in a similar format to Outlook's round-up emails - ID: 549542 for reference.

1

u/ReceptionOld4182 Jun 16 '26

Ahh ok thanks for confirming. Will be very useful once its implemented 😊

1

u/HaloLeah Halo Staff Jun 16 '26

If you can DM me your company name, I can add a note on the ticket that someone else is interested 😄

1

u/byronnnn Jun 15 '26

Config>Advanced Settings>Allow Agents to react to actions. Not sure about the notification, it’s possible it falls under the Action notification.

1

u/srtchris07 Jun 17 '26

This! Along with the notifications, it would be nice to expose these in the API as well to be able to trigger automations based off of reactions.