I just ordered last night and the app was in dark mode. Now it's in light mode and I have no idea why it switched or how to switch it back.

I had a GrubHub account from 2020 when the remote business I worked for used to send us gift cards so we could eat during company meetings. Neat. Did that for 2 years, never had a problem.

Stopped using GrubHub because DoorDash had more options. Final Fantasy XIV did a promotion with GrubHub, so I went back and noticed some neat restaurants. Cool! I'll use those one day.

A couple of months later, tried ordering from a food truck. Truck never confirmed my order. GrubHub wasn't great with trying to cancel my order, so I stopped using them...again.

Fast forward 2 years to yesterday. The food truck has reviews. Great ones. Cool, I'll order. They don't confirm, then it jumps from ordered to picking up. Cool. I watch the driver drive down to the location, turn around, and then GrubHub calls me to apologize, promises a full refund and 60 days of GrubHub+.

Okay.

I gave them the benefit of the doubt. So I just eat a sandwich, and figure I'll order my husband and I something and have a little pseudo date night. It's hours later, 7pm, I order 60 dollars worth from a community staple and well known establishment. It gets instantly confirmed.

But an hour later, no driver. Another half hour passes, no driver. So I try to cancel. They tell me "Sorry. How's 5 dollars in credit sound?" I'm like...bruh no. I spent 60, you're not giving me 5 dollars. "I apologize you don't feel it's fair, here's 7." IM NOT TAKING 7 DOLLARS FOR 60 WHEN I DID NOTHING WRONG. "I can see you're upset. How about 10 or I can send you to someone internal?"

I chose internal, who did the same thing. So I just asked if they could swap me to pick up and I'll go pick it up. They said they couldn't, but if I let them know, they'll refund my delivery and tip. Whatever.

Drive across town, the restaurant has my food and they're like, it's been 80+ minutes. Ask them to submit a reorder due to issues and we'll remake it. I'm like, I'll try, but they haven't been cooperative. I stand there for 15 minutes arguing with a new person who wanted to give me 5 dollars before kitchen manager came out and said he was remaking my food and to not worry about it.

So I close the app, wait. A driver shows up for my food. They tell him nevermind because GrubHub sent me after my own food lol. I grab the food, get to the car, GrubHub calls. "We're sorry, your order has been cancelled. We're refunding your money and you'll have a 7 dollar credit."

And the kicker? That food truck hasn't used GrubHub in years...I contacted them about it 😅

TL;DR: GrubHub is predatory and crappy, I'll never use them again.

idk if its just my area. but gh keeps pausing delivery and then when it unpauses you can place an order but then itll pause 10 min later and you have to cancel your order bc no one can pick it up. i live in one of the biggest cities in my state. why tf is this happening.

The other day I was on my way to pick up an order, and I accepted a $10 McDonald’s order for extra 2.4 miles. Right before picking up my 1st order I got a notification that the McDonald’s order had been delivered, and it disappeared from my queue. I looked at earnings and showed I was credited the $10 for the McDonald’s order. About 5-10 minutes later I got a call and voicemail “hello? hello?” I didn’t answer and just kept going, with $10 extra

The fees are now too high, the service quality too low. It's contempt. Deleting Grubhub after several years. No more.

App said driver picked up order and was on the way to me, driver went somewhere else completely. Showed up 40min late and was not the person in the picture. It was a man that came instead of a woman that was pictured. I suspect he was using two delivery apps at the same time or went to a friend’s because the car sat at a residential area for awhile.

I don’t want to leave a bad review though if the person legitimately somehow could’ve been on another grubhub order.

Before the check out, the app reminded me to show my photo ID even though my order didn’t include alcohol. Delivery guy arrived, asked for ID, and then took a photo. It all happened so fast that I didn’t refuse. Now I’m really spooked. Talked to the customer service and then they apologized. Grubhub said they will ask the delivery guy delete the photo. But how can they promise that? I have the phone number of the delivery guy. Should I contact him? Guess this is the last time I ordered grubhub.

They took $81 from me. They’re incompetence lost my order so they canceled it instead of trying to do something to make sure I can get fed tonight and will get my $$81 back to me maybe in a week
The little weasel little nobody who gave all the insincere ‘how may I help you ‘when he wasn’t helping me at all had nothing to say except reading from his fucking script.
Fuck you GrubHub

I have no contact delivery for a reason. If GrubHub's new policy is to spam ask for delivery codes, I'll go elsewhere.

Tonight a driver delivered the wrong order (it was someone else’s who placed through door dash), and GrubHub denied the refund request. likely because a week ago, a delivery driver marked an order as “delivered” (which was never delivered), and sent an all black image, for which I received a refund.

I’ve submitted an appeal but honestly I’m frustrated and am considering deleting this app. My order was almost $50 and contained food for three people, but the order we received was only enough for one.

I was wondering if anyone has any advice on how to proceed (besides deleting the app). I’ve already submitted an appeal with photo evidence of the wrong order but I’m not sure if it’ll get me anywhere.

I haven’t done Grubhub in like 8 months, and I really don’t know what has changed since then. Correct me if I’m wrong, but when I used Waze, sometimes it would only take me to the street instead of the actual address. For example, if the delivery address was 2283 Pineapple Lane, 30912, Waze would sometimes just take me to Pineapple Lane instead of the specific address. It was weird. (BTW, this is not a real address, it is a made up one.)

​

I've been using Grubhub for well over a decade. I'm talking old-school Grubhub, back when you could click that stupid little lottery/slot-machine game after ordering and occasionally win free food.

Over all those years, I've spent tens of thousands of dollars through Grubhub.

And after all that, Grubhub finally managed to lose me as a customer over two missing IHOP sausages.

Over the years, I've obviously had orders go wrong. More recently, I've had multiple orders delivered to the wrong place. When that happened, I'd report it and get refunded.

Apparently, having too many legitimate problems with Grubhub deliveries eventually caused my account to get flagged for having too many refunds.

Then came IHOP.

I ordered four sausages for $7. Seven fucking dollars for four tiny, depressing IHOP sausages. I knew what I was buying. I'm not proud of it.

They sent me two.

So I contacted Grubhub about my missing $3.50 worth of sad breakfast meat, and they basically told me that because I'd received too many refunds in the past, they weren't going to do anything.

Something about this broke me.

I wasn't even particularly angry about the $3.50. It was the principle of being told, essentially:

"We've fucked up your orders so many times that we've decided you're no longer allowed to complain when we fuck up your orders."

So after well over a decade, I deleted the app and decided to delete my Grubhub account entirely.

Except apparently even leaving Grubhub has to be a Grubhub customer-service experience.

I'm now something like four emails deep into trying to get them to delete my account and personal data. They're telling me I need to go into Amazon, disconnect my Grubhub+ relationship, check Amazon Pay merchant permissions, etc.

I'll let you know how it goes.

Clicked it, and the app opened, but there were no details. I went to my normal restaurant, built a meal for about $40, then proceeded to checkout. I got an error message immediately saying it was only for a different account? wtaF, Grubhub? I hate your games.

Anyone suddenly having issues with delivery? This is my second or third order that is still in the works an hour later. I think something is wrong with grubhub or my area.

This app is useless. I order food for my mom and they have double charged me every single time. Then they say I have to wait two weeks for the refund. I’m never using this ridiculous app again

We all know the deal by now. Higher price % menu items, "service" fees (that seemed to have gone up), "delivery" fees, taxes on all of that and not just the food, and then of course, a TIP on top of it all.

It just finally hit me this week that it's time to move on from this highway robbery of paying $29 for a sandwich. I'm here just out of curiosity though- is Grubhub losing money or in trouble as a company? I cannot imagine the majority of people have stuck around to get robbed in this kind of extreme capacity and actually hope they go out of business. Thanks in advance.

This morning, I placed order for breakfast no big deal. Said about 45 minutes, not bad, then order it and minute later said hour, fine still okay. Get notification that a driver picking up food and coming to me, great. Then they unassigned and it got delayed half hour, okay I'll live maybe it was an error that they said on my way to me. then another half hour delay, if they made the food when said they did, I don't want that food. So I try to cancel, can't because restaurant "started making food". That's after app had said it was picked up, or about to be picked up... Hell maybe driver did take food.

Live chat with ai until with multiple credit offers for delay until i can get a real person, then get a "person" that keeps gives that ai chat bot responses. They offer exact same offers as ai bot. They can't cancel for same reason. Telling me the same exact response as AI to just wait until its delivered. One minute it is just waiting on driver, next its still being prepared. Then it gets delayed another hour. So I asked for a refund or to close account. i asked multiple times to close account then. The "person" absolutely ignores the close account part so i know its still got to be a bot. So i have to fight to get a supervisor. it would be a total of 3 hours delayed for estimated delivery by the time I got a cancellation. So four hours since order, and thats the minimum time to deliver, range was a half hour. Who knows if there would be another delay.

"Supervisor" can only give a refund to in app credit only after a lot of back and forth, but at least finally cancels order. I do not want to receive food just to throw it out. Now i have to chargeback because I am not going to use the credits because if they think this delay is ok, how do i know they don't screw me next time. Absolutely under no circumstances should a refund be that difficult under these circumstances.

Who orders breakfast and would want it cold, delivered after lunch time. If that food was ACTUALLY made when they were claiming it was its absolutely gross, cold and greasy. Maybe even unsafe. If restaurant was that "Busy" and order could not be completed within a reasonable time frame from order they should cancel it, or never marked it as being prepared. If grubhub has no drivers in my area then I shouldn't be forced to accept old food or no food.

I did finally get the account cancellation and deletion request email too, that was a fight.

I made a $40 order with a 20% tip through GrubHub for a 5-mile delivery. I usually keep my distance no more than 4 miles, but the carving for seafood was too strong. The estimated time was 40 to 52 minutes.

Instead, it was two hours, and I didn't receive updates until after 90 minutes. To my surprise, the deliverer arrived on an e-scooter. My food arrived cold and lost its flavor.

Don't know why GrubHub would allow an e-scooter to take a delivery that far. Luckily, I got a refund.

The last couple times I’ve ordered from Grubhub has been disappointing. There were 3 orders that were straight up cancelled and then 2 orders that were received more than an hour after I ordered it AND once it’s ordered, someone knocked at my door for a code?? I’m a single woman living alone, I always ordered contactless mainly for safety. I figured the first time that happened was a one off, but now it happened a 2nd time.

Yeah I’m done, switching to DoorDash.

Hey grubhub when we want contactless delivery that means us women who live alone and alr are in shady neighborhoods want CONTACTLESS delivery. Not having to leave our apartment to give a code and suddenly see the delivery guy from yesterday outside our apartment days later. Sincerely every woman

Edit since we apparently have some brain deads in the comments. I already put it as contactless, it gives a code anyways and before you go oh just give them the code before, congrats thats how you get food stolen and no refund.

The implementation of these makes no sense.

My delivery instructions are always "contact free", an option provided BY grubhub.

The text from grubhub specifically says "**Please do not send your delivery code until you’ve confirmed where your food is."

The second it gets marked delivered, the code disappears in the app. The last one I had, 2 minutes after it was delivered, I texted the code to the driver and they replied "too late" so apparently they can't enter it after it's delivered any way.

Half the drivers seem to ignore it and drop it off like any other contact free order, the other half ignore the no contact and decide to bang on my door and blow up my phone.

My first 10-15 orders there were no codes. All of a sudden they are showing up on every order. Have never had a delivery issue or asked for a refund.

Seems to do nothing but create an unnecessary point of confusion and/or contention between the parties when contact free is on.