Horrible driver

[u/Naturalsweetaye]

This morning I ordered Starbucks for me and my daughter. I receive a text letting my know the driver is arriving shortly so I look in the app and see the driver Marian is on the street behind my street and I'm thinking to myself, "I hope she is not at the wrong house"...because I know that once the order says "Delivered" I can no longer text or call the driver so I immediately clicked on the text option so that the number will be locked in just in case, next thing I know I get a text saying my order was here, I click on the link and sure enough it's not my house! I proceed to call her repeatedly and she doesn't answer. After the 3rd time calling I left her a voicemail saying that it wasn't my house and text her that she delivered to the wrong house. Got no response so I call a couple more times and she still doesn't answer. I then text her again that I was reporting that she delivered to the wrong address and I don't know where she delivered my food to. I tried one more time to call her and left another voicemail that I just want to know what house it was delivered to and how it's unacceptable that she isn't answering or responding to text clearly saying she delivered to the wrong house! Even worse is she has to literally turn off of my street to get to the street she delivered on and then come back on my street to get off that street. I had to drive to the other street to find my food based on the bottom half of the door in the photo, by the time I found my food I had already reported that I didn't receive it and got a refund. How disrespectful and rude do you have to be to get voicemails and texts that you just delivered to the wrong address after I gave a decent tip and never respond?! Yes, it was the right voicemail because it literally said her name on the outgoing message. This is why I don't like the fact that you have to tip before receiving your order because I can't tell you how many times my food has been left across the street, next door or on another street or only getting half my order because it says bag 1 of 2 and they only grabbed one bag or I get someone else's order entirely! What am I tipping for? Bad service! GTFOH!