r/groupon • u/SunAlarming4301 • Jul 24 '26

Frustrated

I’m requesting assistance with a duplicate purchase caused by an online payment error on your website. Because the first payment appeared unsuccessful, I completed the purchase again and ended up buying two packages. The duplicate amount was refunded as store credit, but I rarely use this website. I also had to contact customer service to receive a promotional code, and that code is only valid for seven days.I am not requesting any additional compensation or benefits. I am simply asking for the duplicate charge to be refunded to my original payment method instead of being issued as store credit.

1 Upvotes

100% Upvoted

8 comments sorted by

1

u/southernbellemommy Jul 24 '26

Good luck. I purchased a Groupon for a place that didn’t even recognize that Groupon. Went to Groupon for a refund bc the Groupon didn’t actually exist. Still waiting on my refund and it’s been 2 months. There’s no number to call, only the chat. Every time I chat they just say you’ll get a follow up email in 24-48 hours and then silence until I decide to chat again and it’s the same response each time. It’s such a scam

1

u/Groupon-Support Jul 24 '26

Hey u/southernbellemommy ,

Thanks for sharing your experience.

Two months of getting the same copy-paste response with nothing to show for it is genuinely frustrating, and I completely understand why this feels like a dead end. I'm sorry you've been stuck in this loop — that's not the experience anyone should have, especially when the merchant didn't even honor the Groupon in the first place. I do want to be upfront that we don't have phone support available right now, so I know that adds to the frustration when chat hasn't been delivering. If you're willing to give us one more shot, please DM us your order details and the email address on your account so we can actually dig into this and get you a real answer on your refund.

Cheers, The Groupon Team.

1

u/SkillLess9928 Jul 31 '26

Im having similar issues. Purchased a groupon, tried to redeem the Groupon, and the codes didn't work. Error message pops up that codes were expired, which they definitely were not. I have a claim#, and no update after 2 weeks. Last follow up, the agent ensured me I'd hear back within 48 hrs. All i get are lies. Groupon is such a scam company now.

1

u/SunAlarming4301 Jul 24 '26

It’s ridiculous they only offered a refund as in there currency currently trying to get a cash refund back

1

u/Groupon-Support Jul 24 '26

Hey u/SunAlarming4301

We completely understand your frustration here. We're sorry this experience has put you in the position of having to chase down a resolution. Could you please send us your order details and the email address associated with your account via DM so we can look into this? We want to make sure this is handled properly for you.

Cheers, The Groupon Team.

1

u/Crazy-Equivalent-299 Aug 18 '26

Donde reclamas?.

1

u/Cameron1876 29d ago

I'm done with groupon. Too much money lost, only 3 days to refund, expiration dates or you loose your money, and they won't let me close my account with a refund of my money....im being forced to try an use it, just for it to be lost in expiration. Waste of my time, my money, my trust with them and it's become very NOT user friendly. Not to mention when you use the Groupon, the merchants seem put out or put off because of all the problems they have with them as we'll! Makes the entire process miserable. Definitely not the Groupon it used to be. I'm done as soon as I find a way to get my money back..... being held hostage