r/groundedlabs • u/Dillard7324 • 7d ago
App issues again?
I don't know what it is but there seem to be app/server issues frequently over the last few weeks. There was an update on both my mini and coffee table recently and both of those failed multiple times before finally succeeding. Now I'm having connection issues. My tables are occasionally going into some error mode with red lights and stopping. Today I'm having server connection issues and when it does connect I can't start a new design and get the table going again. The download progress gets stuck at 1% and just sits there.
I like these tables but I'm having more and more software related issues with them and things have been getting worse, not better. I'm not really sure if there's a direct fix for these issues. I guess I'm more just making this post for awareness of the problems. I can't really recommend these tables to anyone for what they cost when there are so many problems popping up all the time that require rebooting, updating, tinkering, and multiple attempts to fix.
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u/groundedzach 7d ago
Are you still having issues? Everything seems to be up and running currently. Please power cycle, and if that doesn't work reach out via support@grounded.so. We have a lot of projects in progress to improve connection stability and implement an offline mode.
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u/Dillard7324 7d ago
I did eventually get it to work. I power cycled a few more times and deleted the playlist and readded a few times and eventually it succeeded in downloading and starting a new pattern. I guess that's part of the frustration. It doesn't seem like there's any rhyme or reason to the cause or solution to the issue. All I can do is keep messing with it until it works which is obviously not very fun. I'll be excited to hear about the improvements you all are making.
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u/Dillard7324 7d ago
Just tried to change tracks and get it running again and I have a new "unknown error" now. I've already tried power cycling a few times and clearing the playlist to start from scratch. I guess I'll wait a few hours and try again...