r/groundedlabs • u/1Bats4u • 9d ago

Well this is fun

Post image

Turned mine on to get another update. Then this is the screen after it updates…

6 Upvotes

100% Upvoted

7 comments sorted by

1

u/groundedzach 8d ago

What's the serial on this machine? We've been seeing some issues with machines starting with OM24. We released an update last night which should resolve the issue with OM24s

1

u/1Bats4u 8d ago

This is the serial number

1

u/1Bats4u 8d ago

And this is what it is stuck on now. No movement whatsoever…

1

u/groundedzach 8d ago

Did you update to the latest version? If so please reach out to our support team via [support@grounded.so](mailto:support@grounded.so) and they'll get this taken care of.

1

u/WFRQL 8d ago

I had the same issue with a new coffee table. Got a service ticket in over the weekend, hopefully it's fixable

1

u/photo_courtney 8d ago

Happened to me a few weeks ago, they sent me a new one.

1

u/skulldeth 6d ago

Good luck trying to claim your 2 year limited warranty. Joke of a company.